How I Ship WooCommerce Order Notifications Straight to WhatsApp

As soon as, I missed sending a WooCommerce order notification and solely came upon as a result of my buyer reached out, upset.

Counting on electronic mail alone usually doesn’t reduce it. Messages can get misplaced in spam, delayed, or ignored if buyers don’t test their inboxes.

Switching to WhatsApp made an enormous distinction for me. Notifications arrive immediately, prospects really see them, and I can get real-time updates on each sale.

After testing a number of choices, I’ve narrowed it down to a few dependable strategies anybody can use. On this information, I’ll stroll you thru the best way to join WhatsApp with WooCommerce, so that you and your prospects by no means miss an replace once more.

Why Set Up WooCommerce Order Notifications in WhatsApp?

Relying solely on electronic mail for WooCommerce order updates could cause points. Emails can find yourself in spam, present up hours late, or simply get misplaced in a busy inbox.

WhatsApp solves this by sending prompt updates straight to your buyer’s telephone, so that they by no means miss an essential replace.

Right here’s a better take a look at how connecting WooCommerce and WhatsApp could be useful:

Folks test WhatsApp extra. Many shoppers are on WhatsApp all day, whereas electronic mail will get ignored.

Messages get learn rapidly. WhatsApp notifications are opened virtually straight away.

Fewer buyer questions. If buyers get updates immediately, they don’t should contact you for solutions.

Actual-time updates construct belief. Prospects at all times know when their order is confirmed, shipped, or refunded.

With WhatsApp, your messages really attain prospects, which implies much less confusion and a smoother procuring expertise.

Which Technique Ought to I Select?

On this information, I’ll cowl 3 methods to ship WooCommerce order notifications in WhatsApp. Right here’s how I like to recommend selecting between them:

Technique 1: PushEngage. Finest for an all-in-one advertising platform. Ship automated WhatsApp order updates to prospects and your staff, alongside push notifications, cart restoration messages, and promotions.

Technique 2: Uncanny Automator. Arrange customized “recipes” to set off WhatsApp messages from WooCommerce occasions, with versatile automation choices.

Technique 3: Wawp. A easy free possibility that connects to your private or enterprise telephone (much like WhatsApp Internet). It’s ultimate for testing or small shops, however your telephone should stay on and related to the web for it to work.

Should you select both technique 1 or 2, you’ll additionally have to arrange a WhatsApp Enterprise account and message templates inside WhatsApp.

Now, I’ll stroll by way of every technique step-by-step:

Let’s get began.

Earlier than You Begin: Set Up Your WhatsApp Enterprise Account (For Strategies 1 & 2)

To attach your WooCommerce retailer with WhatsApp, you’ll have to arrange a WhatsApp Enterprise Suite account, generate a everlasting token, and create WooCommerce message templates.

Right here’s a fast guidelines of what you’ll want earlier than you begin:

A Meta Enterprise Suite account (or be able to create one).

Admin entry to that account.

A telephone quantity that isn’t at present registered with a private WhatsApp account. You’ll want this quantity completely for your small business notifications.

Within the subsequent sections, I’ll information you thru every of those steps.

Step 1: Create a WhatsApp Enterprise Account

Should you don’t have already got a Meta Enterprise Suite account, you’ll be able to create one on the Meta web site.

Simply click on ‘Create a New Account’ to enroll and full the fast setup steps. Do observe that you simply’ll have to confirm your small business info, which may take 1-2 enterprise days.

After creating your app, you’ll land on the app dashboard.

Go forward and click on the ‘Create App’ button.

This may begin the app setup wizard.

Right here, merely fill within the ‘App identify’ and ‘App contact electronic mail’ fields. That is on your reference solely, however it’s useful to have a transparent, descriptive identify.

After that, click on the ‘Subsequent’ button to proceed the method.

On the subsequent display screen, you’ll select a use case.

As we need to ship a WooCommerce order notification to WhatsApp, let’s choose ‘Join with prospects by way of WhatsApp’ and click on ‘Subsequent.

After that, you’ll have to hyperlink your small business portfolio. Simply click on on the obtainable possibility and click on the ‘Subsequent’ button to maneuver on.

Should you don’t have one, you’ll be able to simply click on on the ‘Create a enterprise portfolio’ hyperlink.

This may open a popup the place you’ll enter your first identify, final identify, and enterprise electronic mail deal with.

As soon as carried out, click on ‘Create Portfolio.’

Meta will then immediate you to confirm your small business portfolio.

Merely click on ‘Begin Verification’ and comply with the on-screen directions.

The subsequent step is to evaluate necessities.

For WhatsApp-related apps, there sometimes received’t be any necessities recognized. So you’ll be able to go forward and click on the ‘Subsequent’ button.

And for the final step, you’ll see a abstract of your new WhatsApp Notification app.

You possibly can evaluate all the pieces after which click on ‘Go to Dashboard.’

From the dashboard, you’ll see a immediate to arrange the WhatsApp Enterprise Platform.

Right here, you’ll need to click on the ‘Customise the Join with prospects by way of WhatsApp use case’ button.

On the subsequent display screen, you’ll see a immediate to begin WhatsApp Enterprise Platform configuration.

Go forward and click on the ‘Proceed’ button.

After that, you’ll see a WhatsApp Enterprise Platform welcome message.

From right here, you’ll be able to click on the ‘Begin utilizing the API’ button to begin.

Then, within the ‘API Setup’ panel, you’ll have to register your telephone quantity. In any other case, Meta will use a check quantity to ship your messages.

Click on to develop the dropdown after which hit the ‘+ Add telephone quantity’ button.

This may open a setup wizard on your WhatsApp configuration.

First, enter your small business identify, enter your small business web site deal with, and select your nation. Click on ‘Subsequent’ to proceed.

After that, let’s arrange your WhatsApp Enterprise Platform account, which incorporates particulars like show identify, timezone, class, and enterprise description.

Click on ‘Subsequent’ to proceed.

After that, go forward and add your lively telephone quantity for WhatsApp.

Then, you’ll be able to tick the radio button to substantiate it by way of SMS or a telephone name and click on ‘Subsequent’ to proceed.

In a couple of minutes, you need to obtain a verification code by way of SMS or telephone name (relying in your selection within the earlier step).

After you have it, merely enter the 6-digit code within the subject and click on ‘Subsequent.’

Upon verification, you’ll see a ‘Generate entry token’ button.

Go forward and click on on it.

Within the popup that seems, you’ll select the WhatsApp account you need to give permissions to ship notifications.

You’ll see the telephone quantity you simply registered and the check quantity that Meta offers. Let’s click on in your registered telephone quantity.

Meta will then ask you to grant your permission to ship messages in your behalf.

Meta will then take you again to the ‘API Setup’ panel, the place you’ll be able to see your entry token. Merely click on the copy icon and retailer it someplace protected, like a notepad.

Have in mind, this token solely lasts for twenty-four hours.

Along with that, you’ll have to preserve your ‘Telephone quantity ID’ and ‘WhatsApp Enterprise Account ID’ someplace protected.

With that carried out, you’ll get your WhatsApp Enterprise Platform account.

You possibly can entry it by way of Meta Enterprise Suite.

On this account, you’ll be able to create, handle, and monitor all of your automated WhatsApp messages. Right here’s what the WhatsApp Supervisor interface appears to be like like:

Step 2: Get a Everlasting Entry Token

Up to now, we’ve set issues up so you need to use WhatsApp in your WordPress web site, however the entry token you made earlier solely works for twenty-four hours.

To make sure your automations can run 24/7, you’ll want a everlasting entry token.

The best way to get one is by making a ‘System consumer’ in your Meta Enterprise Settings. Consider a ‘System consumer’ as a devoted robotic account that provides your instruments (like PushEngage or Uncanny Automator) lasting permission to ship messages in your behalf.

Out of your Enterprise Settings, go forward and choose your small business.

On the subsequent display screen, let’s take a look at the left menu and go to ‘Settings.’

From right here, you’ll be able to click on ‘System customers’ and hit the ‘Add’ button.

Within the popup that seems, go forward and provides your system consumer a reputation.

Then, choose ‘Admin’ because the function and click on ‘Create system consumer.’

As soon as that’s carried out, you’ll be again on the ‘System customers’ web page.

Right here, click on on the three-dot button on the best and choose ‘Assign Property.’

Within the popup that seems, you’ll have to assign permissions.

To do that, you’ll be able to click on ‘Apps,’ choose your asset, and swap the ‘Handle app’ on within the ‘Full management’ part.

With that carried out, go forward and click on the ‘Assign belongings’ button.

Meta will then ask you to evaluate and settle for their non-discrimination coverage.

Mainly, this tells you that you simply agree to not use Fb’s promoting instruments for something that discriminates in opposition to individuals primarily based on issues like race, faith, gender, age, or different protected traits.

It’s simply their means to verify everyone seems to be handled pretty and that advertisements comply with the legislation.

As soon as granted, you’ll see the ‘Asset assigned’ message. Merely click on the ‘Finished’ button or ‘X’ to shut this popup.

This may take you again to the ‘System customers’ web page.

And you need to now see a ‘Generate Token’ button in your system consumer. Let’s click on on that.

Within the window that pops up, you’ll see a 4-step setup wizard on your everlasting token.

From right here, you’ll be able to choose your app from the dropdown menu after which click on the ‘Subsequent’ button to proceed.

You possibly can then set when the token ought to expire.

Be certain to decide on ‘By no means’ and click on on ‘Subsequent.’

The subsequent step is to assign permissions.

You’ll see an inventory of choices, and also you’ll need to test the bins for:

whatsapp_business_management

whatsapp_business_messaging

This lets your system consumer handle your WhatsApp enterprise account and ship messages in your behalf. Mainly, you’re giving the required entry so all the pieces works easily.

When you’ve checked these bins, simply click on the ‘Subsequent’ button to proceed.

Within the final step, you’ll see your everlasting token.

Simply click on the ‘Copy’ button and ‘Finished’ to complete this up.

With that carried out, I like to recommend storing this someplace protected, like a password supervisor.

Step 3: Customise Message Templates in WhatsApp Enterprise Platform

Earlier than you go on, you’ll have to create just a few automated order messages on your app.

By default, your WhatsApp Enterprise Platform account comes with a hello_world template. It’s nice for testing, however it’s not very helpful for actual order notifications.

That’s why we’ll add new templates tailor-made to your retailer. This fashion, your WhatsApp notifications are extra related, branded, and efficient.

Inside your WhatsApp Supervisor, head over to the ‘Message templates’ part.

Right here, you’ll discover the ‘Template library,’ which incorporates pre-made templates you can customise and activate straight away.

For this tutorial, although, let’s create one from scratch. This provides you full management to match your model voice and arrange the best dynamic tags.

Simply go to the ‘Message templates’ part and click on the ‘Create Template’ button to open the textual content editor.

On the subsequent display screen, you’ll want to choose a template sort:

Advertising – for promotions, gross sales, or affords.

Utility – for order updates, delivery information, or different buyer updates.

Authentication – for login codes or password resets.

For order notifications, let’s use the ‘Utility’ template since these messages present prospects with order info, not promotions or login particulars.

Then, there are the ‘Default’ and ‘Calling permission request’ choices:

Default – Helps you to ship messages about an present order or buyer account. That is the choice most WooCommerce shops will use.

Calling permission request – Asks prospects should you can name them on WhatsApp, which normally isn’t wanted for order notifications.

For this setup, let’s click on ‘Default’ since we solely have to ship order updates. Click on ‘Subsequent’ to proceed.

Subsequent, within the ‘Edit template’ part, you’ll be able to identify your template and choose your language.

For the template identify, Meta will routinely use lowercase and convert areas to underlines.

After that, you’ll be able to scroll to the ‘Content material’ part.

That is the place you fine-tune what your message will appear like:

Select a variable sort – Use both quantity variables like {{1}}, {{2}} or identify variables like {{customer_name}}, {{order_number}}. Each pull in actual buyer information, however identify variables are simpler to work with as they present precisely what’s going to seem in your message.

Arrange a media pattern (non-compulsory) – Should you plan so as to add a picture, video, or doc to your message, you’ll be able to add a pattern right here. However for my part, that is higher for promotional messages because the media ought to match together with your textual content.

Outline the message header (non-compulsory) – Add a brief line of textual content or a picture that seems above your important message. This works nicely for attention-grabbing particulars, like “Order Replace” or “Woohoo! Thanks {{customer_name}} on your buy :D”

Should you add a header, you’ll be able to preview your template on the right-hand panel.

From right here, you’ll be able to edit the message content material to match the way you usually talk with prospects.

You possibly can add dynamic variables like {{customer_name}}, {{order_number}}, and {{order_total}} to make every message private.

For instance, right here’s my message content material:

“We’ve obtained your order #{{order_number}} and it’s already being ready. Right here’s a fast abstract:💰 Complete: {{order_total}}🚚 Transport to: {{shipping_address}}Thanks once more for selecting {{store_name}} 💙”

As with the header, you’ll be able to instantly see what it appears to be like like underneath ‘Template preview’ on the best.

Subsequent, let’s scroll all the way down to ‘Variable samples.’

Right here, you need to use pattern information to preview your dynamic variables.

It’s also possible to add a message footer, like “Have questions? Contact us at help@[store].com.”

As soon as all the pieces appears to be like good, click on the ‘Submit for evaluate’ button to avoid wasting and activate this template.

The method is comparable for all order notifications, so you’ll be able to arrange as many as you want. For instance:

Admin notification template – notifies your staff when a brand new order is available in.

Transport notification template – updates prospects when their order is on the best way.

Order full template – confirms supply and thanks the shopper. It’s also possible to embody return and refund info right here.

After creating all of the message templates you want, you’ll see them in your Meta dashboard’s Message Templates part.

Right here’s what it’d appear like:

Now, you’ll be able to transfer on to utilizing both Technique 1 or Technique 2 under.

Technique 1: Ship WooCommerce Order Notifications with PushEngage (Multi-Channel Messaging)

PushEngage is among the greatest multi-channel engagement platforms for WordPress. It permits you to mix WhatsApp order notifications with net push notification campaigns, cart restoration messages, and personalised promotions.

It’s a robust selection if you wish to handle all buyer messaging in a single place. Whereas the setup entails connecting by way of Meta’s Enterprise API, you’ll get professional-grade automation and reliability in return.

Should you haven’t already carried out so, please comply with my directions on the best way to arrange a WhatsApp Enterprise account.

Step 1: Set up and Activate the PushEngage Plugin

You want to join a PushEngage account to hyperlink your WhatsApp Enterprise Platform account to your WordPress web site.

When you’ve completed signing up, you’ll be able to set up and activate PushEngage in your WordPress web site.

Simply head to your WordPress dashboard and go to Plugins » Add New.

On the subsequent display screen, you’ll be able to seek for “PushEngage” and click on ‘Set up Now,’ then ‘Activate.’

As soon as activated, you’ll see a brand new PushEngage menu in your WordPress dashboard. For particulars, see our information on the best way to set up a WordPress plugin.

From right here, WordPress will immediate you to assert a free account or hook up with your PushEngage account.

Go forward and click on the ‘Join Your Present Account’ button to launch the setup wizard. You possibly can comply with the directions from right here.

Step 2: Join WhatsApp Enterprise Platform Account to PushEngage

On this step, you’ll hyperlink your WhatsApp Enterprise Platform account to PushEngage. That is the place these API credentials you generated earlier than will turn out to be useful.

Out of your WordPress dashboard, navigate to PushEngage » WhatsApp after which swap to the ‘Settings’ tab.

On the subsequent display screen, you’ll see two tabs.

Let’s go to the ‘WhatsApp Cloud API’ tab.

From right here, you need to see the WhatsApp Cloud API settings.

Merely enter your everlasting token, telephone quantity ID, and some other required info out of your Meta Enterprise setup.

As soon as that’s carried out, click on the ‘Save Modifications’ button to retailer your settings.

Step 3: Create WhatsApp Notification Automation in PushEngage

The subsequent step is to assign your customized message templates to the PushEngage automation.

Navigate to PushEngage » WhatsApp and click on on the ‘Automation’ tab.

On this tab, you’ll see an inventory of ready-made workflows, like:

New Order – triggers as quickly as a buyer locations an order.

Order Processing – prompts if you begin making ready the order for cargo.

Order Accomplished – sends a message as soon as the order has shipped.

Order Cancelled – notifies the shopper if an order is cancelled.

Order Refunded – helpful should you deal with returns or challenge refunds usually.

For this tutorial, I’ll present you the best way to create a brand new order notification. So let’s click on on the toggle for the ‘New Order’ possibility.

Within the popup that seems, you’ll be able to select to ship notifications to prospects, retailer admins, or each.

Buyer notifications preserve consumers knowledgeable, whereas admin notifications enable you monitor new gross sales in actual time.

Within the buyer notification part, you’ll be able to:

Allow ‘Ship notification to buyer’ – to ship notifications to buyers.

Specify the shopper telephone – open the dropdown and choose the suitable possibility, for instance, ‘Billing Telephone.’

Select a message template – choose the new_order_notifications template you simply created.

As soon as a template is chosen, click on the ‘Add Variable’ dropdown and insert the related variables for every subject.

Then, you’ll be able to scroll all the way down to allow the admin notification.

Merely tick the ‘Ship notification to admin’ checkbox, enter the admin’s telephone quantity, and arrange a message template together with its variables.

You possibly can then repeat this course of for all of the automated WhatsApp notifications you need to use.

Step 4: Check Your WhatsApp Notifications

Earlier than going dwell with prospects, I like to recommend working by way of a whole check cycle. This course of helps you catch any points with message formatting or timing.

To do that, you’ll be able to place a check order in your WooCommerce retailer utilizing your personal telephone quantity because the buyer contact. Don’t overlook to make use of a telephone quantity that’s registered with WhatsApp.

Your first WhatsApp order notification ought to arrive inside a couple of minutes. It’ll include the order particulars, and it would be best to test if it seems in a clear, skilled format.

Should you’re sending admin notifications too, make sure that these are working appropriately.

And should you’ve arrange order full notifications, make sure you check these as nicely. To do that, go to your WooCommerce orders web page and replace the standing of your check order. For instance, you’ll be able to change it from ‘Processing’ to ‘Accomplished.’

That replace ought to set off the Order Full workflow, so affirm that the WooCommerce notification arrives in WhatsApp as anticipated.

As soon as all the pieces checks out, your WhatsApp notifications are prepared for actual buyer orders.

And that’s all there may be to it!

To maintain monitor of your campaigns, you’ll be able to go to PushEngage » Dashboard.

This part offers you fast statistics in your complete variety of push notification subscribers, notifications despatched, views, and clicks. This info helps you see how your messages are performing.

Technique 2: Ship WooCommerce Order Notifications with Uncanny Automator (Automation-Centered)

Uncanny Automator is a robust automation plugin for WordPress that connects your favourite instruments and plugins collectively.

With this software, you’ll be able to construct customized workflows (“recipes”) that ship WhatsApp order notifications alongside different WordPress actions. This makes it ultimate should you want exact triggers or need to automate duties that transcend normal order updates.

For extra particulars on what you are able to do with this plugin, see our information to creating automated workflows with Uncanny Automator.

And earlier than beginning this a part of the tutorial, please comply with my directions on the best way to arrange a WhatsApp Enterprise account should you haven’t already.

Step 1: Set up and Activate Uncanny Automator

First, you should set up and activate the Uncanny Automator plugin in WordPress.

To start out, you’ll be able to head to your WordPress dashboard and go to Plugins » Add New.

Then, seek for “Uncanny Automator,” click on the ‘Set up Now’ within the search end result, then click on ‘Activate’ when it seems.

You possibly can see our information on the best way to set up a WordPress plugin for step-by-step directions.

After activation, you’ll see a brand new ‘Automator’ menu in your WordPress admin space.

Click on on it and comply with the setup wizard to register your account and declare your free credit.

To attach Uncanny Automator with WhatsApp, go to Automator » Settings » App Integrations » WhatsApp.

Then, you’ll be able to go forward and click on ‘Join WhatsApp account.’

From right here, you’ll be able to paste in your everlasting token, telephone quantity ID, and WhatsApp Enterprise Account ID from the Meta dashboard.

And as soon as once more, click on on the ‘Join WhatsApp account’ button.

After just a few seconds, you’ll get a hit message.

And right here’s what it appears to be like like:

Step 2: Create Your WhatsApp Notification Automation Recipe

Automator makes use of “recipes” to explain automations. Consider them like “if-then guidelines” that join totally different elements of your web site. Every recipe has triggers (what begins the automation) and actions (what occurs because of this).

To create your automation recipe, let’s first navigate to Automator » Add new recipe in your WordPress dashboard.

Within the popup that seems, you’ll see a modal asking what sort of recipe you need to create.

Let’s select ‘Everybody’ because the recipe sort and click on ‘Verify.’

This fashion, your automation will work for each prospects with accounts and those that take a look at as company. Uncanny Automator can pull the telephone quantity straight from the order particulars, so notifications might be despatched to all purchasers.

Within the recipe editor, you’ll be able to go forward and provides your recipe a descriptive identify like “WhatsApp Notifications for WooCommerce Orders.” Clear naming helps lots when you’ve gotten a number of recipes working.

After that, you’ll be able to scroll all the way down to arrange what occasion ought to begin your WhatsApp notification.

Automator has dozens of WooCommerce triggers to select from. Within the ‘Set off’ panel, choose ‘WooCommerce’ (or Woo) from the record of accessible integrations.

Within the dropdown, you’ll see numerous WooCommerce occasions you need to use as triggers.

Let’s select ‘A consumer purchases a product.’ This set off fires when somebody efficiently completes their buy.

In case you have the Professional model, you’ll get extra choices.

For instance, you’ll be able to select a extra particular set off like “A consumer completes, pays, and lands on a thank-you web page for a variable product with a variation chosen.”

After that, you’ll be able to set the set off situation to ‘pays for’ so it solely runs when fee is definitely processed. Then, you’ll be able to click on the ‘Save’ button to proceed.

Then, you’ll have to specify your product choice.

You possibly can select ‘Any product,’ except you solely need notifications for particular gadgets. Don’t overlook to click on ‘Save.’

The subsequent step is to arrange an motion. That is what occurs after your set off fires. In different phrases, that is the place you’ll configure the precise WhatsApp message.

To start out, click on the ‘Add motion’ button within the ‘Actions’ panel.

Then, you’ll be able to choose ‘WhatsApp’ from the mixing record.

You’ll additionally discover that there are many different integrations obtainable with Uncanny Automator, together with OptinMonster and Airtable.

Now, you need to see totally different WhatsApp actions obtainable.

Right here, you’ll be able to select ‘Ship a WhatsApp message template’ for first-time notifications that have to comply with WhatsApp’s template necessities.

Be certain to choose the template that you simply created within the WhatsApp Supervisor dashboard. In my instance, it’s referred to as ‘new_order_notification’.

The ‘Ship a WhatsApp message to a quantity’ technique works higher for patrons who’ve already opted in to obtain messages.

Keep in mind to click on the ‘Save’ button when it seems.

Within the telephone quantity subject, you need to use Automator’s token system to tug the shopper’s billing telephone from their order.

Simply click on the asterisk icon, choose the ‘Billing telephone’ token from WooCommerce, and click on ‘Save.’

Step 3: Activate and Check Your Automation

Now, you’ll be able to activate your recipe, and Automator makes this simple with their draft and dwell modes.

To activate your automated WhatsApp notification recipes, you’ll be able to toggle from ‘Draft’ to ‘Dwell’ utilizing the swap on the prime of the recipe web page.

Now, you’ll be able to place a check order in your on-line retailer utilizing your personal telephone quantity because the buyer contact. Be sure you full the whole WooCommerce checkout course of, together with fee.

Inside a couple of minutes, you need to obtain a WhatsApp notification with all of the dynamic tokens displaying the right info out of your check order.

It’s also possible to head to your WooCommerce dashboard and manually change the check order’s standing from ‘Processing’ to ‘Accomplished’.

This may set off any further notifications you’ve configured.

That’s all!

And to watch all of your automation exercise, you’ll be able to go to the Automator » Logs part, which reveals you precisely when recipes run and whether or not they succeed or trigger errors.

Technique 3: Ship WooCommerce Order Notifications with a Free Plugin

Wawp is a light-weight WhatsApp notification plugin designed for simplicity and fast setup. Its important benefit is that it doesn’t require a full Meta Enterprise API setup, making it ultimate for small on-line shops or anybody testing WhatsApp notifications.

Step 1: Set up and Activate the Wawp Plugin

Earlier than putting in the plugin, you should go to the Wawp web site and comply with the signup course of for a free account.

Begin by clicking the ‘Begin Free Endlessly’ button, filling in your account particulars, and verifying your WhatsApp quantity.

The free plan permits you to ship as much as 50 messages per 30 days, so you’ll be able to experiment with order updates with none upfront value. If you’re prepared, it’s simple to improve or transfer to a extra superior resolution like PushEngage or Uncanny Automator.

In your account dashboard, you’ll see the setup wizard.

The very first thing to do right here is click on the ‘Join Now’ button to launch the wizard.

This may take you to the ‘Linked Numbers’ panel, the place Wawp will immediate you to create a brand new occasion.

An occasion is sort of a workspace that hyperlinks your WhatsApp quantity to Wawp. Consider it because the bridge between your Wawp account and your WordPress web site. With out it, your retailer can’t ship or obtain WhatsApp messages.

Go forward and click on on the ‘Create New Occasion’ button.

Right here’s the place Wawp’s method differs considerably from the opposite strategies. As a substitute of a posh API setup, you merely scan a QR code together with your telephone.

Simply click on the ‘Scan QR’ button, and in your telephone, faucet ‘Hyperlink a Machine’ and use your telephone’s digital camera to scan the QR code out of your laptop display screen.

As soon as related, Wawp will present you the ‘Related’ label and generate the ‘Occasion ID’ on your account routinely.

On this web page, you may as well see your ‘Entry Token.’

Let’s copy each items of knowledge, as you’ll want them in step 2.

With that carried out, you can begin putting in the Wawp plugin.

In your WordPress dashboard, go to Plugins » Add New.

On the subsequent display screen, merely use the search bar to seek out the Wawp plugin.

If you see the plugin within the search outcomes, click on the ‘Set up Now’ button. Then, as soon as once more, on ‘Activate’ to finish the method.

Upon activation, you’ll discover a brand new ‘Wawp’ menu merchandise seems in your WordPress dashboard.

For a step-by-step information, see the best way to set up a WordPress plugin.

Step 2: Join Your WordPress Web site and Your Wawp Account

Now that you’ve Wawp put in in your web site, let’s join each platforms.

Out of your dashboard, you’ll need to navigate to Wawp » Sender Settings. Then, within the ‘Join your WhatsApp’ part, go forward and click on ‘+ Add Manually.’

This may open a popup the place you’ll be able to fill in your occasion particulars.

Merely copy and paste your occasion identify, occasion ID, and entry token into the related fields. After that, click on ‘Save’ to proceed.

This may redirect you to the ‘Sender Settings’ panel.

Within the ‘Related Numbers’ part, you need to be capable to see your occasion added. The ‘On-line’ connection standing signifies that the hyperlink is profitable.

Step 3: Create Automated WooCommerce Order Notifications

By now, you’re able to create your WooCommerce order notifications.

Within the Wawp plugin settings, search for the ‘Notifications Builder’ part and click on ‘+ New Notification.’

You’ll then see totally different WooCommerce occasions listed in ‘Set off Occasions.’

They embody ‘Order Standing: Processing,’ ‘Order Standing: Accomplished,’ ‘Order Standing: Failed,’ and so forth.

For the primary notification, let’s select ‘Processing.’

This may open the notification template customization panel, the place you’ll be able to alter the next settings:

Ready Time – Select how lengthy to attend earlier than the notification is shipped: prompt or after a couple of minutes delay.

Ship By way of – Choose the supply channel: WhatsApp, electronic mail, or each. By default, that is set to WhatsApp.

Ship To – Determine who ought to obtain the message: the consumer, the admin, or each.

For instance, my setup is: ‘Immediate’ for Ready Time, ‘WhatsApp’ for Ship By way of, and ‘Consumer’ for Ship To.

Should you scroll additional down this panel, you’ll discover some extra choices. For example, you’ll be able to select to incorporate the product picture in your WhatsApp notifications.

You’ll additionally see just a few WooCommerce filters that allow you to management precisely when messages are despatched:

Nation Filter: Ship or exclude messages primarily based on the shopper’s billing nation.

Product Filter: Goal particular merchandise by selecting whether or not to ship or not ship messages for them.

Fee Gateway Filter: Determine which fee strategies, like Stripe, financial institution switch, test, or COD, ought to set off a notification.

You possibly can tweak these filters to suit your retailer’s workflow and buyer base.

Subsequent, you may need to edit the essential message template.

I personally at all times customise the message to match how I talk with prospects. Private touches make an enormous distinction in customer support.

You possibly can scroll up this panel and click on the pencil icon to edit the message template.

Within the popup that seems, you’ll be able to sort your customized message into the textual content subject.

You may also discover that Wawp helps dynamic tags like {Order_ID}, {Display_Name}, and {Order_Total}. These tags routinely fill in info from every particular order.

So, for instance, you may write:

“Whats up {display_name}, thanks for procuring with {site_title}!We’ve obtained your order #{order_id} and it’s now being processed. 🛒 Have questions? Simply reply to this message and our staff might be comfortable to assist! ✨ “

Don’t overlook to click on ‘End & Save’ to use your customized WhatsApp message.

You possibly can repeat this course of for all of the order notifications you need to ship by way of WhatsApp. For many shops, I believe new order and order full notifications are begin.

When you’re completed together with your automated WhatsApp notifications, you’ll be able to see all of them listed in your Wawp’s notification builders like this:

Step 4: Check Your Automated WhatsApp Notification Setup

On this last step, let’s make sure that all the pieces runs easily earlier than actual prospects obtain notifications

You possibly can place a check order in your WooCommerce retailer utilizing your personal telephone quantity because the buyer contact info. Merely full the whole checkout course of as an actual buyer would.

After that, test that you simply obtain the WhatsApp notification and confirm that the dynamic tags are pulling within the appropriate info out of your check order.

Subsequent, go to your WooCommerce admin space and manually replace the check order’s standing – change it from ‘Processing’ to ‘Accomplished,’ for instance.

This could set off any extra notifications you’ve arrange.

If all the pieces appears to be like good, your Wawp integration is able to deal with actual buyer orders. Regulate your message credit score utilization by way of the primary few weeks to see if you should improve your plan.

And that’s all!

To watch your automation, go to the ‘WhatsApp Internet Historical past’ panel within the Wawp menu. This web page information the full automated messages logged, despatched, learn, pending, errors, and distinctive recipients.

FAQs About Sending WooCommerce Order Notifications in WhatsApp

What’s WhatsApp Enterprise Platform, and the way does it work?

The WhatsApp Enterprise Platform is the superior model of WhatsApp for medium and huge companies. Not like the common app, it helps automated buyer communication reminiscent of order updates, reminders, and buyer help messages.

It runs by way of an API, so that you’ll join it to WooCommerce utilizing a plugin or third-party service. Messages are despatched primarily based on permitted templates, and companies can reply to prospects inside a 24-hour help window.

Is WhatsApp Enterprise free or paid?

There are two variations of WhatsApp for enterprise, they usually have totally different prices:

WhatsApp Enterprise App: It is a free cell app. It’s nice for small companies that need to chat with prospects manually, however it doesn’t help the type of automation we cowl on this information.

WhatsApp Enterprise Platform (API): That is the highly effective software wanted for automation. It’s a paid service the place Meta costs you per dialog or message. That is the model that instruments like PushEngage and Uncanny Automator hook up with.

How do I combine WhatsApp with WooCommerce?

The simplest means is with a plugin like PushEngage, Uncanny Automator, or Wawp. As soon as related, you’ll be able to routinely ship order confirmations, delivery updates, or anything you want.

Can I ship automated WhatsApp messages from WooCommerce totally free?

You should use the free WhatsApp Enterprise app for handbook replies and primary broadcasts, however it doesn’t help full automation.

For automated order notifications, bulk messages, or deserted cart emails, you’ll want the WhatsApp Enterprise Platform.

Whereas it’s paid, some classes of customer-initiated messages (for instance, replies inside 24 hours) are free. So prices will depend upon how and when messages are despatched.

Additional Studying: Extra WooCommerce Tutorials

I hope this information has helped you ship WooCommerce order notifications to WhatsApp.

Should you discovered this beneficial, then you definately may need to test our different useful guides to enhance your WooCommerce retailer’s efficiency:

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