On December twentieth, 2023, InMotion Internet hosting and our household of manufacturers made a change to a brand new asynchronous messaging.
Since that point, we now have been testing and updating our Helpdesk to make your expertise with our providers higher. Nevertheless, after rigorously evaluating your suggestions, we’ve realized that this variation has not offered the help and comfort we purpose for.
We perceive that for a few of you, this replace in our stay chat service was difficult, and we sincerely apologize for any inconvenience or frustration it might have brought on. Our essential aim has all the time been to provide the very best customer support expertise, and on this occasion, we acknowledge that we fell wanting your expectations.
So, we’re happy to announce a direct reversion to our earlier stay chat system, efficient February thirteenth, 2024. Our chat system is offered 24/7, as all the time, to make sure your questions are being answered. Moreover, we need to guarantee you that we’re actively working by means of open tickets you might have already got with us to supply the very best help.
We need to specific our gratitude in your persistence and understanding all through this course of. Your suggestions has been invaluable in serving to us determine areas for enchancment, and we’re dedicated to repeatedly refining our providers to higher meet your wants. If you need to depart any further suggestions for us, you possibly can attain out on to our Buyer Success Supervisor at ashleyne [at] inmotionhosting [dot] com.
Shifting ahead, you possibly can count on the identical degree of devoted help and world-class customer support that you just’ve come to count on from us.
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